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Shopping at Fiber n Loom is simple and seamless:
No, you can check out as a guest. However, creating an account allows you to track orders, save details, and enjoy a faster checkout experience in the future.
We aim to display colours as accurately as possible. However, slight variations may occur due to screen settings, lighting, and photography.
Product availability is clearly displayed on each product page. Items marked as “In Stock” are available for immediate purchase.
We accept multiple secure payment options, including:
Each order can be delivered to only one shipping address. For multiple destinations, please place separate orders.
Yes you can change your shipping address if the order is not dispatched .
Once an order is confirmed, items cannot be added. You will need to place a new order for additional products.
You can track your order using the provided tracking link or by logging into your account (if registered).
For domestic orders, taxes are included in the product price. International orders may be subject to duties and taxes as per the destination country’s regulations.
Yes, all shipments are insured against loss or damage until they are safely delivered.
Yes, your personal information is kept strictly confidential and used only for order processing and delivery purposes.
Most rugs are not machine washable. We recommend spot cleaning or professional cleaning, depending on the care instructions provided with each product.
Some natural fiber rugs may experience slight shedding initially, which reduces over time with regular use.
Yes, most of our rugs are designed to be durable and suitable for moderate to high-traffic spaces.
All our products are natural undyed unbleached hence they can’t fade
