Returns Policy

At Fiber N Loom, we aim to provide premium-quality rugs and natural fiber products to our customers worldwide. Please read our Return & Refund Policy carefully

1. Return Eligibility

Customers may request a return within 7 days of delivery .

To be eligible for a return:

• The rug/product must be unused and in original condition
• Original packaging, tags, and labels must be intact
• The product must not be washed, altered, or damaged after delivery
• Proof of purchase is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

• International orders
• Custom-made or made-to-order rugs
• Clearance or sale items
• Products damaged due to misuse, improper handling, or normal wear
• Minor variations in color, texture, weave, or size due to the handmade nature of natural fiber products

Natural fibers and handmade rugs may show slight irregularities, which are considered part of the product’s uniqueness and craftsmanship.

3. International Orders

At present, returns and exchanges are not available for international shipments.

For international orders received damaged or defective, customers must notify us within 48 hours of delivery with clear photographs and packaging images so our team can review the issue.

Custom duties, taxes, and import charges for international shipments are the responsibility of the customer.

4. Return Request Process

To initiate a return, please contact our support team within 7 days of delivery with:

• Order number
• Photos/videos of the product
• Reason for return

Email: support@fibernloomconcepts.com
WhatsApp: +91-9205559202

Returns sent without prior approval may not be accepted.

5. Refund Process

After the returned product is received at our premises and inspected

• Approved refunds will be processed to the original payment method
• Refund processing may take 5–10 business days
• Shipping charges, customs duties, and handling charges are non-refundable unless the error was from our side

For approved damaged or incorrect deliveries, Fiber N Loom may offer:

• Replacement
• Store credit
• Partial or full refunddepending on the nature of the issue.

6. Cancellation Policy

• Orders can be cancelled within 24 hours of placement
• Custom or production orders confirmed though purchase order cannot be cancelled once manufacturing has started

7. Damaged Shipments

Please inspect your package upon delivery.

If the package appears damaged, torn, or opened, kindly record an unboxing video and notify us immediately within 48 hours. Claims without supporting photos/videos may not be eligible for resolution.

8. Contact Us

For any other return, refund, or exchange-related queries, contact:

Fiber N Loom Support
Email: support@fibernloom.com